FAQs
More FAQs- How will ServiceMaster Restore of Victoria match my carpet pad?
- Why did the technician leave wet carpet on my stairs?
- Should I open the windows to help the drying process?
A sample of your carpet pad is brought to our office for a match. When available, an identical pad will be used. When your original pad is not available, we will provide a pad of the same quality, thickness and density. A similar pad may differ in colour based upon the time it was manufactured.
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
Opening the windows in your home to assist the drying process is not always recommended. Outside weather conditions may vary. Your ServiceMaster Restore of Victoria technician will determine when and if opening windows to let in outside air is advisable.